🚨 Start Here! (Watch this video)

Scoring and Infraction Points Overview.mp4

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NOTE: Infraction points accumulate over the calendar month and reset at the start of each calendar month.

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• 8 pts - Conversation: warning that your coach score is going to start getting hit soon
• 10 pts - Decrease coach score (which impacts quality of leads, brands, appointments)
• 15 pts - Decrease coach score further: warning that you're approaching a formal review for offboarding
• 20 pts - formal review with PC for offboarding

✅ QA Checklist

🔹 1 Point Infractions

• Improper Introduction (Failure to say Name, Partner, Call is being recorded → no “head coach” or “health coach” phrasing). WATCH VIDEO HERE
• Medical Claims / Medication Discussion (e.g., “reverse diabetes,” “guaranteed 100 lbs loss” “What medications are you taking?”). WATCH VIDEO HERE
• Disclosed “We are not medical professionals” (follow DRC script to disclose this to the cx). WATCH VIDEO HERE
• Product Explanation (accurate: # of bottles, coaching, etc.). WATCH VIDEO HERE
• Pricing Accuracy (state correct price + total payment). WATCH VIDEO HERE
• Pitching PIF First (aways lead with paying in full) WATCH VIDEO HERE
• Offering Free Trials (10 Day Success Challenge) WATCH VIDEO HERE
• Clarity of Communication (client fully understands). WATCH VIDEO HERE
• Attendance (No-shows, late arrivals , or missed meetings). WATCH VIDEO HERE