🚨 Start Here! (Watch this video)

QA _ Compliance Overview (rev 5.8.26).mp4

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NOTE: Infraction points accumulate over the calendar month and reset at the start of each calendar month.

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• 8 points – Friendly warning (approaching threshold)
• 10 points – Loss of pay period bonuses
• 15 points – Decrease in lead score, potential removal from appointments/higher-tier brands
• 20 points – Formal review with PC

✅ QA Checklist

🔹 1 Point Infractions

• Improper Introduction (Failure to say Name, Partner, Call is being recorded → no “head coach” phrasing).
• Forget to pause recording during credit card
• Medical Claims / Medication Discussion (e.g., “reverse diabetes,” “guaranteed 100 lbs loss” “What medications are you taking?”).
• Disclosed “We are not medical professionals” (follow DRC script to disclose this to the cx).
• Product Explanation (accurate: # of bottles, coaching, etc.).
• Pricing Accuracy (state correct price + total payment).
• Pitching PIF First (aways lead with paying in full)
• Offering Free Trials (Momentum Challenge)
• Clarity of Communication (client fully understands).
• Attendance (No-shows, late arrivals , or missed meetings).